The service tenet is "customer-oriented, quick response". Our company is based on a high sense of responsibility to users, thinks for users, is urgent for users, quality first, service first, and do a good job of service. In order to establish a product quality and service supervision mechanism, ensure the effective use of products on the demand side, provide customers with excellent products and high-quality services, and do a good job of pre-sales and after-sales services. To this end, the company makes the following promises to customers:
Customer Service Concept
Integrity management, pursuit of excellence, considerate service, satisfy customers, consider the details for customers, and provide customers with high-quality products and services, so as to create a safe and good living and production environment.
customer service center
The customer service center is one of the very important departments of East Electric. Its main tasks are: accept customers’ comprehensive business consultations, provide customers with technical support; accept, coordinate and handle customer complaints, and solve customer problems; actively communicate and contact with customers, understand customer feelings and needs, and timely provide customer information Feedback to relevant management departments and production enterprises and handle them properly.
The customer service center has a customer management department and a technical service department. The customer management department mainly accepts customers’ comprehensive business consultations, and the technical service department mainly provides customers with technical support and solutions for products before, during and after sales. In order to enable every customer to get satisfactory service at East Electric and maintain a good relationship of trust with the company, we emphasize the pertinence and effectiveness of customer service, and implement the acceptance and responsibility system, that is, to every customer One phone call and each problem are responsible for each other’s relationship and understanding. If you have any questions and needs about our products, or have any comments and suggestions on our services, you are welcome to communicate with us at any time, and we will do our best to serve you wholeheartedly. Your satisfaction is the purpose of our service, and the common development of the company and customers is our persistent pursuit.
Facing the future, all employees of the customer service center will warm customers with care and create brilliance with service.